Refund Terms

At VYNTHORELIX, customer satisfaction is our top priority. We strive to ensure that our products and services meet the expectations of our valued clients. However, if for any reason you are not completely satisfied with your purchase, we offer the following refund policy:

Eligibility for Refunds

• Refunds are only available for products purchased directly from VYNTHORELIX online through vynthorelix.com.
• Products must be returned in their original condition, unused and unaltered, within 30 days of the purchase date.
• Proof of purchase, such as a receipt or order confirmation, is required to process a refund.

Non-Refundable Items

• Gift cards and promotional vouchers are non-refundable.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Refund Process

1. To initiate a refund, please contact our customer service team at [email protected].
2. Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email.
3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund within the specified time, please re-check your bank account. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [email protected] for further instructions.

Contact Information

For any questions related to refunds or our refund policy, please contact us at [email protected].